HeatCore™ - Urban Heated Jacket.

Returns & Refund Policy

We want you to feel confident when purchasing the HeatCore™ Urban Heated Jacket.

If for any reason you’re not satisfied, we’ve made our return process simple and transparent.

30-Day Return Policy

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

• The jacket must be unused and in its original condition

• All original packaging, tags, and accessories must be included

• Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns if:

• The product shows signs of wear, washing, or damage

• The item has been altered or used incorrectly

• Damage occurred due to misuse or improper handling

How to Start a Return

To initiate a return, please contact our support team with:

• Your order number

• A brief explanation of the reason for return

Once approved, you will receive clear instructions on how and where to send the item.

Refunds

After we receive and inspect the returned item:

• You will be notified of the approval or rejection of your refund

• Approved refunds are processed back to the original payment method

• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Shipping Costs

• Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect

• Original shipping fees are non-refundable

Faulty or Damaged Items

If your jacket arrives damaged or faulty, please contact us within 48 hours of delivery with clear photos or videos.

We will arrange a replacement or full refund at no additional cost.

Fair Use Policy

We reserve the right to refuse returns that do not meet the conditions above or show signs of abuse of this policy.